London Underground travel information centre may be move to India

 

IANS, FEBRUARY 17, 2004

LONDON: The city's Underground may be contemplating moving its travel information centre to India. Leaders of the Transport and Salaried Staff Association (TSSA) - the Underground's second-largest union, which includes managerial employees - are naturally angry.

They say plans to move the call centre from central London would undermine efficiency and mean the loss of the invaluable local knowledge of its 80 workers, most of whom use the network every day.

Worries about a possible move escalated in the wake of a decision to switch half of all calls to the mainline National Rail Enquiries service to India.

Rick Justham, TSSA negotiator and a former Tube call centre employee, warned that a move to India could cause Tube chaos.

"The value of having call centre workers in London, who use the network daily, is that they won't be confused by enquiries to geographic destinations that defy logic.